How to Ensure Care, Cleaning & Safety

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How to Ensure Care, Cleaning & Safety

We always try our best to make it easy for our rugs to be cleaned efficiently. The best way to keep them clean from dirt and dust is to vacuum them regularly. You may also opt for stain treatment to avoid stains from spills and other spots. Please refer to our Rug Care Guide for more information.

We always recommend seeking out professional cleaners firstly. However, in case of spills, dab the area gently with a napkin. Never rub the area as that rubs the stain further in. We recommend to add Stain Protection when buying your rug. This forms a layer over the rugs and repels spots and stains. For further information, please refer to our Care Guide.

Our flatweave and outdoor collections can be washed completely as the weavetype and material support this. However, for our hand tufted and hand knotted rugs, we do not recommend washing them without professional assistance. For more information on Rug Care, please visit our Care Guide.

Our rugs tend to grip well but there is always a chance of the rug slipping on a smooth surface. However, if it is quite large, the weight of the rug will be sufficient enough to hold it down, or if furniture has been placed on top of the rug, this will also suffice.

You can use our rug grippers to ensure the rugs grip well on slippery surfaces and do not cause a safety hazard.

All our rugs have been tested according to local compliance standards and is audited regularly by third parties. For more information on our certifications, please visit our Contact page and one of our team members will get back to you.

Rug and carpet shrinkage will not occur if qualified carpet cleaners have tended to your rug.

Do not wash your rug without advice as this may cause shrinkage. Shrinkage tends to occur when water enters the wool fibres and is actually the appearance of the fibers swelling

All our rugs go through a thorough cleaning procedure once woven and the sizing of each piece is taken into account prior to tailor the process efficiently.

It is really important to properly anchor the rug down, as the rug can bunch up due to the resistance with the carpet or flooring and create a bump which can become a tripping hazard. If placing any furniture pieces such as a single chair or table on the rug, it is recommended to add all four legs on the rug as this will avoid unbalanced furniture. However, if there is a large sofa or bed placed on the rug, then this will not be an issue as the weight of the furniture will suffice.

When removing a piece of furniture that has been placed for a considerable amount of time, there will be some indents in the rug. This is normal and regular vacuuming and combing the pile will reverse it.

For more information on furniture placement, please visit our Size and Fitting Guide.

By taking some basic steps, you can increase the life of your handmade rug considerably. Here are some tips to help:-

(1) Our handmade rugs should be brushed or vacuumed regularly to prevent the build-up of damaging dust and grit.

(2) Rugs should also be turned occasionally to even out any areas of wear that may be occurring

(3) Some rugs are prone to sprouting. This is where some threads of the pile will appear that are longer than the rest of the pile. In this case all you need to do is trim any longer strands with a pair of sharp scissors. It is important that you do not try to pull these long threads out as this can damage your custom rug.

(4) Most light dirty marks can be cleaned with a damp cloth. Spills should be cleaned immediately and not left for later. It is NEVER ideal to rub a spill.

For more information on rug care, please visit our Rug Care Guide.

For pet owners, we suggest a hand-tufted rug made in pure wool with medium to high pile height. These rugs would be ideal and will not damage the rug in case of any scratching by the pets.

Persian

Field of Flowers

Ombre

Terrazzo Play

Geometric

Batik

Origami

Surface Art

Minimalist

Cerulean

Gradation

Brush Strokes

Vintage

Monochrome

Modern Geometrics

Floral

Animal Prints

Kids

Abstract

Flatweaves

Modern Art

Blue Royal

Solid Colors

Outdoor

Runner

Rectangle

Round

Square

Hexagon

Oval

Splash

Halfmoon

Diamond

Oblong

Capsule

Eight

Ogee

Drop

Arch

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